Frequently Asked Questions For Wholesale Customers

Returns and Refunds

Can I return coffee products or get a refund?

Due to the nature of the product, we cannot accept returns of coffee bags. However, A Sargento Martinho wants its customers to be happy – if there is a problem with your coffee, or there is an error with your order, please contact us here. It will be our pleasure to give you the help you need, either through something different that you will like, or through a refund.

Coffee

How should I keep my coffee beans?

Store your coffee in a place with low humidity, little sunlight, and at room temperature. The best method of preserving coffee and maintaining the highest level of freshness is in a container with no vent (such as the Airscape). We advise you not to put the coffee in the fridge, as moisture will infiltrate the beans, which will result in a loss of quality. It is also important to note that coffee beans easily absorb odours and flavours that surround them – pay attention!

How long does A Sargento coffee stay fresh and consumable?

Still inside our sealed bags, we recommend that you consume the coffee by the date shown on the package, which is 60 days after roasting. After opening the bag, we recommend that the beans be consumed within 3 to 4 weeks, to enjoy each bean to the fullest.

I can’t find my favorite coffee anymore, where did it go?

Like other fresh edibles, coffee is seasonal. As we are dedicated to always having exceptional specialty coffee, throughout the year you will find different coffees, often from different farms and cooperatives. To guarantee and promote sustainability in the coffee harvesting process, Sargento works only with small producers, which means that the coffee you will find will always be from small batches and therefore will not be here for a long time. But don’t be sad – we will always find a new coffee with similar characteristics to the previous one, sometimes even from the same producer, that will dazzle you and maybe even remind you of your previous favorite coffee.

Collaborations

I have a business/establishment linked to specialty coffee and I want to work with A Sargento Martinho, how can I do that?

We are always with open arms to welcome those who are looking excellence in the coffee it serves. Send us an email to [email protected] and we’ll get in touch with you as soon as possible.

I’m going to open a coffee business/establishment and I want advice on specialty coffee and how to provide the best experience of coffee to my customers, how can I contact A Sargento Martinho?

We know that the world of specialty coffee can seem complex and sometimes a little daunting, but Sergeant Martinho is here to help you and ensure that you will have the best specialty coffee possible, with the best equipment, and the most complete training for your baristas. Contact us at [email protected] and we will get back to you as soon as possible.

Feedback

I would like to share my experience and/or share constructive opinions, how can I do it?

Our team takes great pride in their work . When you contact us, you will find a small but lovely team that has a huge passion for specialty coffee and its entire ecosystem. We know that there is always something to improve and work to be done, so we always value our customers’ feedback.

Excellence and quality are our priority, so whenever you taste the cappuccino of your life, don’t hesitate to tell us. And of course, any constructive criticism you have is also more than welcome – this is how we can improve A Sargento Martinho.